Privacy Policy

Last Updated: 20 November 2025

UK Computer Hub (“we”, “our”, “us”) operates ukcomputerhub.com and provides services related to buying used devices and selling refurbished PCs, laptops, smartphones, and PC parts throughout the United Kingdom. We are committed to protecting your privacy and handling your personal data responsibly and transparently.

By using our website or submitting information through forms, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly

We collect personal information when you voluntarily submit it on our website, contact us, or request services. This includes:

  • Full Name
  • Email Address
  • Phone Number
  • Address / Collection Location
  • Device Information (Brand, Model, Condition, Images, and Pricing Expectations when selling devices)
  • Payment & Billing Details (for purchase or sale transactions)
  • Warranty & Service History
  • Opt-in marketing and consent preferences

1.2 Automatically Collected Information (Cookies & Tracking Tools)

When you visit our website, certain information is automatically collected through tracking technologies such as cookies, pixels, and analytics tools:

  • IP Address
  • Browser Type, Device Type, Operating System
  • Pages viewed, time on site, and navigation paths
  • Referring URLs (how you reached our website)
  • Interaction data (clicks, form attempts, conversions)

We use:

  • Google Analytics
  • Meta / Facebook Pixel
  • Remarketing Tools
  • Cookie-based remarketing & advertising tags

2. How We Use Your Information

We use the collected information to:

  • Respond to enquiries and process buy/sell requests
  • Provide product purchase, warranty, and support services
  • Improve website performance, user experience, and efficiency
  • Analyse usage trends and website analytics
  • Process secure financial transactions
  • Retarget and personalize ads where marketing consent exists
  • Communicate updates, promotions, or service-related notifications
  • Scheduling callbacks or contacting customers only when they request it

We never sell your personal information to third parties.

3. Data Security

We implement advanced technical and organizational safeguards to protect your information, including:

  • Encrypted storage systems
  • Restricted access to personal data
  • Secure payment processing
  • Firewall and malware protection protocols

Although we take all necessary precautions, no online transmission can be guaranteed 100% secure.

4. Data Storage & Retention

We retain personal data only for as long as necessary to fulfil relevant purposes, including:

  • Active sales or service agreements
  • Warranty support (90 Days from purchase unless extended by law)
  • Accounting or legal requirements
  • Marketing purposes (only until you withdraw consent)

Data that is no longer required is securely deleted.

5. Call-to-Action (CTA) / Message Flow Information

When you submit forms requesting a quote or call-back:

  • You agree to be contacted regarding your request
  • You may receive a follow-up call, text, or email only related to your inquiry
  • We never contact you for promotional purposes without consent

6. Lead Generation & Advertising

We may use lead generation campaigns via:

  • Google Ads
  • Meta / Facebook Ads
  • Instagram Lead Forms
  • Email & SMS marketing (with prior permission)

Any information collected is used solely to fulfil your request and improve service efficiency.

7. Information Sharing Policy

We only share your data with trusted third-party service providers to enable business functionality, never for resale. Examples include:

  • Analytics Providers (Google Analytics)
  • Advertising Partners (Facebook Pixel, AdRoll)
  • Website Hosting & CRM Systems
  • Email Marketing Platforms (Mailchimp, SendGrid, or similar)
  • Secure Payment Gateways

These service providers must comply with privacy and security regulations.

8. Third-Party Services

Some tools we use may process or store data on international secure servers. Our third-party partners include but are not limited to:

  • Google Analytics & Google Ads
  • Meta / Facebook Pixel
  • Email/SMS Automation tools

We encourage reviewing their privacy policies for more information

9. Your Rights (Under GDPR & UK Data Protection Laws)

You have the right to:

  • Request corrections or updates
  • Access the personal information we hold about you
  • Request deletion of your data (“Right to be Forgotten”)
  • Withdraw marketing consent at any time
  • Opt-out of tracking & targeted advertising
  • Request a copy of your data in a portable format

To exercise your rights, email us at: info@ukcomputerhub.com

10. Cookies & Tracking Technologies

Cookies help us enhance browsing experience and deliver better service. You may:

  • Accept or reject cookie settings
  • Use the browser settings to delete or block cookies

Types of cookies used:

  • Essential / Functional
  • Analytics & Performance
  • Advertising & Remarketing

11. Information for Children

Our website is not intended for individuals under 18, and we do not knowingly collect data from children.

12. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated date. Continued use of the website implies acceptance of the updated policy.

13. Contact Us

If you have questions, contact us at:

UK Computer Hub
Email: info@ukcomputerhub.com
Website: www.ukcomputerhub.com
United Kingdom

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